I updated to 4.2.5 without any issues and am able to achieve what I wanted the way you described.
Thanks. On 22 Jun 2014 17:46, "Guy Baxter" <gmbax...@gmail.com> wrote: > Hi Kevin, thanks for the reply. > > Unfortunately I'm running 4.0.1 and don't have that option. Is there any > way to do this without upgrading. > > Thanks. > > On Tuesday, 17 June 2014, Kevin Falcone <falc...@bestpractical.com> wrote: > >> On Tue, Jun 17, 2014 at 11:52:00AM +0100, Guy Baxter wrote: >> > I'm looking to create a custom dashboard, similar to the way in which >> > "QuickSearch" functions. I would like it to display a list of queues, >> and then >> > show how many tickets are New, Open, Stalled for each queue. >> > >> > In the query builder I seem to be stuck at the getting RT to count the >> total >> > number of tickets per status, rather than just the total number of >> tickets. >> > >> > I have the following: >> > >> > Query: >> > Queue = 'SW_Bugs' OR Queue = 'SW_Incoming' OR Queue = 'SW_Projects' >> > >> > Format: >> > '__QueueName__', >> > '__Status__' >> >> That's just going to list the tickets with Queue Name and the Status. >> If you click on Chart, in 4.2 the default is to group/count by Status, >> you can further group by Queue and then save that and stick it on your >> dashboard. >> >> You may find this helpful >> http://bestpractical.com/docs/rt/latest/charts.html >> >> -kevin >> >
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