There are at least two possible solutions. The easier one involves using articles:
http://bestpractical.com/docs/rt/latest/customizing/articles_introduction.html http://requesttracker.wikia.com/wiki/Articles In this case, your users would insert the article into the ticket, manually change the placeholder values and then send that as correspondence. A more complex solution would involve setting up custom fields for the variable information, and scrips to send out specific emails when those fields are populated. On 5 August 2014 16:44, Eierschmalz, Bernhard < bernhard.eierschm...@scheppach.com> wrote: > Hello, > > > > is it possible to define email templates for RT? > > > > A little background information: > > We use RT for order processes, and we have lots of messages that are > nearly same (e.g. ‘your order was shipped today with tracking No. 1234’ or > ‘please pay your invoice of XY € to bank account 12345 with subject order > 2345’ ). So you see there’s a lot of static content but also lots of > variable stuff. Is it possible to generate an email template the user can > send out? > > > > Before RT they used different Outlook email-Signatures for this. So a > comparable solution would be great! > > > > > > Best regards > > Bernhard > > > > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
