We have a workflow where when a ticket is created, a dependent approval ticket is also created. This dependent is the "Review" stage for the originating ticket before it hits the real "Approvals" stage and is processed.
One of our users needs to be able to approve a "Review" by email (without ever looking at RT due to network restrictions). This means he would need to receive correspondence containing the originating ticket data, then respond to that using keywords to approve. We have achieved this behaviour but cannot call the originating ticket attachments. If a file is attached to the original ticket when created, we need to also attach it to the "Review" ticket and then mail it out with the "Review" correspondence. Here is our "Review" ticket create template which also emails the nominated reviewer. ===Create-Ticket: Review Approval RT-Attach-Message: yes Subject: REVIEW [{$Tickets{TOP}->Id} - {$Tickets{TOP}->Subject}] Depended-On-By: TOP Queue: ReviewApproval Owner: {$Tickets{TOP}->FirstCustomFieldValue('Nominate Reviewer');} Requestors: {$Tickets{TOP}->RequestorAddresses} Type: approval Due: {time + 86400} Content-Type: text/html Content: (CONTENT REMOVED) ENDOFCONTENT The following attempts haven't worked for us but outline what we are trying to achieve; Attachment: {$Tickets{TOP}->Attachments} Attachment: {$Tickets{TOP}->Attachments->First} -- View this message in context: http://requesttracker.8502.n7.nabble.com/Attachments-tp58394.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training