On Mon, Sep 08, 2014 at 01:09:39PM +0100, Guy Baxter wrote: > I'm looking to write a custom scrip that triggers a template when a ticket > changes from a specific queue to another specific queue. > > How do I go about this please?
Create a Queue level Scrip using http://bestpractical.com/docs/rt/latest/RT/Condition/QueueChange.html I have no idea what "triggers a template" means, so can't help with the Action to choose. -kevin
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