The permission you're looking for is "Forward messages outside of RT"
On 09/09/14 14:38, Jeff Fioravanti wrote: We have rt 4.0.8 installed, and some of our users, when they have a ticket open and select the top action, they do not have the option to “forward” how do I give them that right? -- Paul Stead Systems Engineer Zen Internet
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
