Hi All, I am trying to find out all tickets that are due in 48 hours and notify through email.
I am using this in cronjob which runs hourly. rt-crontool --search RT::Search::FromSQL --search-arg "( Status != 'resolved' AND Status != 'rejected' ) AND ( Due > '+48 hours' AND Due < '+49 hours')" --action RT::Action::NotifyGroup --action-arg ' a...@example.net' --transaction last --transaction-type comment Does this look kosher. I cannot tell if my Due settings is correct. I have read these two articles and still not sure if I am doing it right. http://bestpractical.com/docs/rt/latest/automating_rt http://requesttracker.wikia.com/wiki/TimedNotifications Do I have to use template? Thanks -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing?
-- RT Training - Boston, September 9-10 http://bestpractical.com/training