Check out also: http://bestpractical.com/docs/rt/latest/initialdata.html
as this permits programmatic setup of a bunch of things, which might be useful to slap into revision control/configuration management/etc. On 13/09/2014 6:05 am, "Karres, Dean" <kar...@illinois.edu> wrote: > A list member clued me in off-line: IMHO the RT::Queue "Create" docs > leave a lot to be desired. The argument in the title says "Args" but the > description says "hash". Due to the way the Create function actually > interpolates the "Args" you can't pass a hash, as I understand the term. > You instead pass the key value pairs, a la: > > $queue->Create( > Name=>"WWW", > Description=>"Web related issues", > CorrespondAddress=>"", > CommentAddress=>"", > InitialPriority=>"0", > FinalPriority=>"0", > DefaultDueIn=>"0" > ); > > Note, no curly braces. > > > > > > -----Original Message----- > From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On > Behalf Of Karres, Dean > Sent: Friday, September 12, 2014 1:26 PM > To: rt-users@lists.bestpractical.com > Subject: [rt-users] Programmatically create queues > > Hi, > > I am new to RT. I have a test install of RT 4.2.6 on a RHEL 6.x > platform. It seems to work and I am newbie-lost in the universe of setting > permissions -- but that is not currently my issue. > > Our current helpdesk system has a bunch of queue-like things. I don't > want to have to click through the GUI to create them all. I figured I > would save time by writing a small script that could create them all > quickly. Apparently my newbie understanding of RT in general applies to > trying to code scripts too. I looked at the existing ...rt4/sbin/... > scripts and the html RT module docs and came up with a one-liner (formatted > over multi-lines for readability: > > perl -e' use lib qw(/opt/rt4/lib); > use RT -init; > use RT::Queue; > use Data::Dumper; > > my $queue = RT::Queue->new( RT->SystemUser ); > $queue->Load("Public Printing"); > $queue->Create({ > Name=>"WWW", > Description=>"Web related issues", > CorrespondAddress=>"", > CommentAddress=>"", > InitialPriority=>"0", > FinalPriority=>"0", > DefaultDueIn=>"0" > });' > > However, when I run it I get: > > [27849] [Fri Sep 12 17:56:10 2014] [warning]: Odd number of elements in > hash assignment at /opt/rt4/lib/RT/Queue.pm line 160. > (/opt/rt4/lib/RT/Queue.pm:160) [27849] [Fri Sep 12 17:56:10 2014] > [warning]: Use of uninitialized value $name in length at > /opt/rt4/lib/RT/Queue.pm line 317. (/opt/rt4/lib/RT/Queue.pm:317) > > Looking in the /opt/rt4/lib/RT/Queue.pm file shows the "args" hash (line > 160 in the 4.2.6 source) to have several more key tags available than the > docs talk about. Don't know if that is an issue. > > What am I missing? My guess is something trivial. > > Dean...K... > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training > -- > RT Training - Boston, September 9-10 > http://bestpractical.com/training >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training