On Thu, Sep 11, 2014 at 10:05:45AM +0530, Ajay Kumar wrote: > We have not done any change as per my team. > > > Is it bug? While responding ,it removes the html tags. Will upgrading to rt > 4.2.6 resolve the problem.
If it's suddenly removing html tags and wasn't before, that sounds like a change was made. Did you switch from an HTML template to a plain text template? Are there errors in your logs when these emails are sent? -kevin
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