Please don't CC both rt-users and rt-devel, pick one. On Wed, Sep 17, 2014 at 02:07:09PM -0700, Brian McNally wrote: > I recently upgraded RT from 3.6.6 -> 3.8 -> 4.2.7 and I've noticed that some > (it seems to be new) tickets have two "Subject:" lines in them. For example, > when looking at the full headers for a message, I see: > > Subject: Re: [GS #58207] This is a test ticket > Subject: Re: [GS #58207] This is a test ticket > > These same duplicate headers appear in the web UI. Could this be a bug with > ticket creation? >
All tickets or some tickets? How are the tickets created? What customizations / plugins do you have? Are you using HTML templates? Please show some full headers. -kevin
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