Thanks for this, it is exactly what I was after! Does anyone know how to define business hours to correctly get activity reports to show the average time to resolve the tickets rather than just basing it on the number of hours?
Thanks. On 2 Oct 2014 20:26, "Jeremy Mates" <jma...@uw.edu> wrote: > * Guy Baxter <gmbax...@gmail.com> > > Is there any way to return the number of tickets resolved by a user > within > > a time range? > > RT::Extension::ActivityReports might be worth a look, it was handy to > answer > some how-many-tickets-resolved questions that came up. >
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