Hi Elisabeth, if you don't set a InitialPriority on the queue page, the priority of a new created ticket is 0. As you didn't defined a mapping for 0 in PriorityAsString config you get the 'unknown' priority.
Just add 'Aucun => 0' to your PriorityAsString config and everything should be fine. Chris Am 02.10.2014 um 18:49 schrieb elif...@free.fr: > Hello, > > I use the extension PriorityAsString on a new RT 4.2.6 (still under > testing). > > The settings in RT_SiteConfig : > > Set(%PriorityAsString, (Standard => 50, Moyenne => 80, Haute => 100)); > Set(@PriorityAsStringOrder, qw(Standard Moyenne Haute)); > > Test 1/ When I create a new ticket, the ticket display page shows : > Priorité: Standard/Standard > > This is OK. Fine. > > Test 2/ When I create a new ticket by sending a mail to a queue, the > ticket display page shows : > Priorité: unknown/unknown > > Then, when I click to modify the ticket, both fields are already set to > Standard; and when I save, I get confirmation both fields have been > changed from unknown to 50. > > Why these fields show 'unknown' when ticket is created by mail ? > By the way, it's the same for InitialPriority, but it is not displayed > in the ticket. > > Thanks a lot for your help, > Regards, > Elisabeth > > -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training