Hi all,
We're having trouble with our RT version 4.2.8. When a ticket is created by someone with another person as Cc, and if the person in Cc try to answer the email generated by the RT system, the message isn't integrated in the ticket. As well as the message doesn't create a new ticket. If the requester is answering the same email, the ticket is updated. Do you have any idea why this is happening? Is anybody able to help? Thanks in advance. Kind regards, Cédric Pagès Ingénieur systèmes réseaux 291 rue Albert Caquot- PETRA B - 06560 Sophia Antipolis -FRANCE cpa...@datacorp.fr<mailto:cpa...@datacorp.fr<mailto:cpa...@datacorp.fr%3cmailto:cpa...@datacorp.fr>> www.datacorp.fr<http://www.datacorp.fr/<http://www.datacorp.fr%3chttp:/www.datacorp.fr/>> Tel : 0825 595 005 - Fax : 04 22 13 01 23 [cid:image001.png@01CEF839.D153FDD0]
-- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
