On Thu, Oct 16, 2014 at 05:13:38AM -0700, fleon wrote: > Can't i use RT::Action:SendEmail instead of RT::Action::Notify to avoid > getting the transaction on the ticket in the first place? That way i could > delete the callback...But i would need SendEmail to be able to read the > ticket information
Using SendEmail is significantly more complicated, you can't just pass it the arguments consumed by Notify and hope it works. It takes totally different arguments and you will need to do significantly more work to configure the recipients. -kevin
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