On my continued migration from ZenDesk I've come across something that honestly I've not done with RT. Templates, Queues and app configuration, I feel good with. Something unique to my current workplace is the need for multiple domains email addresses. I know I can catch this downstream in a postfix server and write a filter for it but I wanted to see if RT could do it.
My domain is example.com Queue 1 Email - supp...@example.com Queue 2 Email - n...@example.com Queue 3 Email - supp...@companyabc.com I need to relay mail through their smtp system. Can you do that per queue? Like I said, I can catch it downstream with postfix but something in the app would just be cleaner. Honestly, it's been a while since I ran RT in the workplace and I had forgotten how awesome these groups are.
-- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
