On Mon, Oct 20, 2014 at 11:01:20AM -0400, Root Kev wrote: > The issue is when some who is an adminCC on a support queue then forwards the > ticket email (without removing the ticket number) to a engineering queue > email,
I understand your use case, I was explaining why RT itself has the behavior it has and why that behavior isn't likely to change and suggest a few ways you could implement this local change cleanly. -kevin
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