Hi All I am not able to reset the due date with following definition
Set(%ServiceAgreements, Default => '7d', QueueDefault => { 'Circuits' => '10d', 'Handover' => '2h', }, Levels => { '10d' => { BusinessHours => 'work', Resolve => { BusinessMinutes => 60*12*10, IgnoreOnStatuses => ['stalled'] }, }, '2h' => { BusinessHours => 'work', Resolve => { BusinessMinutes => 60*2 }, }, }, ); Ticket due date for 'Circuits' queue changes to unset when changed to 'stalled'. But when a reply opens the ticket, the Due date goes back to original instead of reset Any idea what I am doing wrong? -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing?