On Tue, Nov 18, 2014 at 01:29:13PM -0500, Sam Florida wrote: > I'm receiving an error after migrating from 4.0.8 to a new server with a 4.2.9 > install: > [error]: Can't call method "Name" on an undefined value at > /opt/rt4/share/html/ > Elements/QueueSummaryByLifecycle line 131. > > Restoring the 4.0.8 database to the new installation appeared to be > successful, > yet Quicksearch failed to display a queue listing. The aforementioned error > appears to be the culprit:
I'm not sure how running the 4.0.8 database under the 4.2.9 codebase would get you anything but more errors. This error implies you have a Queue with a lifecycle that is not defined in your configuration. You mentioned RTIR, I suspect those queues are not properly disabled. You can look at: select Name, Lifecycle, Disabled from Queues; and see which queue exists but doesn't have a Lifecycle in the configuration anymore. -kevin
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