On Wed, Nov 19, 2014 at 05:55:09PM +0000, smail tahir wrote: > Could your help me please, > > i would like to create a script on resolve, that update custum field > called “ Type-Intevention” with one of 2 value > > Value 1 : “On Site” : when the resolution date time is in Business hour “ > Between 09am & 18pm from Monday to Friday > > Value 2 : “Hors Site” : when the resolution date time is hors Business > Hour “ between 18pm and 09am, Sunday & Saturday >
You just have to use the perl module Business::Hours available on CPAN against the ticket resolution date. -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com