Alex,
I finally resolved the issue by setting up the password for use root using
this command:
perl -I/opt/rt4/local/lib -I/opt/rt4/lib \
-MRT -MRT::User \
-e'RT::LoadConfig();RT::Init(); my $u = RT::User->new($RT::SystemUser);
$u->Load("root"); $u->SetPassword("secret")'
borrowed from here: http://requesttracker.wikia.com/wiki/RecoverRootPassword
and then logging in as root. As soon as I did I saw the tabs for password
entry and was able to set a password for the user in question.
I guess the question still remains, what is the rational behind me being
unable to do so just as a user with admin privileges.
Thanks.
Boris.
On Fri, Jan 16, 2015 at 9:34 AM, Boris Epstein <borepst...@gmail.com> wrote:
> Hi Alex,
>
> Thanks for the reply.
>
> We actually do import passwords from LDAP for users that are in LDAP. But
> is it possible to also have users who are not in LDAP - and be able to
> change their passwords? I am sorry, I must be missing something but I still
> don't quite see the logic of the arrangement in place.
>
> Cheers,
>
> Boris.
>
>
> On Thu, Jan 15, 2015 at 11:34 PM, Alex Peters <a...@peters.net> wrote:
>
>> The discussion thread you've linked to concerns LDAP, and doesn't seem
>> relevant to your case.
>>
>> If you have the correct privileges (which you seem to), the Modify screen
>> for another user will have three password boxes: the top one for you to
>> confirm your password, and the bottom two to actually change the user's
>> password. I assume that the requirement to enter your own password at this
>> stage is for added security, i.e. to prevent someone else using your
>> logged-in account to gain access to other people's accounts.
>>
>> Does this resolve things?
>>
>> On 16 January 2015 at 14:27, Boris Epstein <borepst...@gmail.com> wrote:
>>
>>> Hello all,
>>>
>>> I am a user who has administrative privileges within my RT installation.
>>> That is usually enough but now an situation has come up that I need to
>>> alter an RT password for a user and it has turned out that I need to do
>>> that but can't - at least not easily.
>>>
>>> Here is a discussion I found on the topic:
>>>
>>> http://www.gossamer-threads.com/lists/rt/users/99177
>>>
>>> So it looks like I need to either create/activate user "root" and create
>>> a password for that user (not sure exactly how to do that) or I need to
>>> change my own password - why should I?
>>>
>>> At any rate, any insight into what the logic is behind things being this
>>> way would be very helpful. Same for practical advice on how to set things
>>> up in such a way that admin users can modify other users' passwords by
>>> default though the web GUI.
>>>
>>> Thanks in advance.
>>>
>>> Cheers,
>>>
>>> Boris.
>>>
>>
>>
>
