I have a scrip currently that checks for status change from X--> Y and if true, adds an entry to the Custom Field "RMA Num". It adds our RMA number, which is really just "RMA-$RT_Ticket_Number"
They have asked me to change the number based on another CF "RMA TYPE". If the RMA type = "Student Withdrawl" they want the RMA number to be appended with "WD" My perl skills are limited to copy/paste and tweaking existing.... so I would like a little bit of help with my If/Then statement. The idea being: IF CustomField{RMA Type} = Student Withdrawl THEN $Append = "-WD" ELSE $Append = "" Then in the current line (below) my $Value = "RMA-" . $Num ; would be changed to my $Value = "RMA-" . $Num . $Append ; *Custom action preparation code:* # Define the Custom Field to Act on my $CFName = "RMA Num"; #Get the RT Ticket Number my $Num = $self->TicketObj->id(); # Define the desired value for the CF my $Value = "RMA-" . $Num ; $self->TicketObj->AddCustomFieldValue( Field => $CFName, Value => $Value ); return 1; -- http://www.wikiak.org ############################################################# Associate yourself with men of good quality if you esteem your own reputation; for 'tis better to be alone then in bad company. - George Washington, Rules of Civility