Hi, I have 4 queues with staff being able to assign tickets between the queues. Sometimes when they get passed to a different queue people forgot to assign the ticket to someone who works on that queue.
This messy when you run stats on that queue Does anyone have a script that requires users to set the owner of the ticket to someone who manages that queue ( group ) or set it to nobody ? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Set-Owner-on-Queue-Change-tp59513.html Sent from the Request Tracker - User mailing list archive at Nabble.com.