Jeff, thank you for your reply. My templates have not been varied in the last couple of years. Anyway, here is my "correspondence" template (which is working):
> Content-Type: text/html > RT-Attach-Message: yes > From: { > my $u = $Transaction->CreatorObj; > my $a = $Ticket->QueueObj->CorrespondAddress; > $a = $Ticket->QueueObj->CommentAddress if ( $Transaction->Type eq > 'Comment' ); > my $res = $u->RealName || $u->Name; > $res .= " <".$a .">" ; > $res; } > > > {$Transaction->Content()} And here is (part of) my "resolved" template, which suddenly is not working anymore (i.e. files are not attached): > Content-Type: text/html > RT-Attach-Message: yes > Subject: {$Ticket->Subject} > > <h2>Risoluzione:</h2></a> > <p> > { > my $Transactions = $Ticket->Transactions; > $Transactions->Limit( FIELD => 'Type', VALUE => 'Comment' ); > $Transactions->OrderByCols ( > { FIELD => 'Created', ORDER => 'DESC' }, > { FIELD => 'id', ORDER => 'DESC' }, > ); > > my $resolution_comment; > my $CommentObj = $Transactions->First; > if( $CommentObj && $CommentObj->id ) { > $resolution_comment = $CommentObj->Content; > } > > $resolution_comment; > } > > (...) Thank you in advance. Cris On 06/02/2015 13:06, Jeff Voskamp wrote: > "Magic headers" need to be in the first paragraph. > If the first line is blank remove it. Make sure there is a blank line > after RT-Send-Attachment and before the main template.