Hello,
I've searched through the mailing list archive, but could not find any hint
yet. Could someone help me with this :
The context (RT version is 4.2.6.) :
* Ticket #1 is dependant on ticket #2, so ticket #1 cannot be resolved if
ticket #2 is not resolved.
* The Resolve action in the lifecycle : 'open -> resolved' => { label =>
'Resolve', update => 'Respond' }.
Ticket #2 is open. But it happens that by mistake we go to the Actions menu, on
ticket #1, and click on "Resolve". And then write a message to explain how the
ticket has been resolved. The mail is sent to the requestor, though the
ticket's status won't be updated to "resolve" as it is dependant on ticket #2
still open.
Question :
How could it be possible to prevent the correspondance mail to being sent as
the ticket can't be solved ?
Thanks a lot for your help,
Elisabeth
