Ah ok I finally found it, I have to create the ticket first, and then I
can add the group as requestor in the people tab.
So our user set the requestor when they create the ticket (to
send them the initial ticket description).
So is there a way to put the requestor group field into the create page?
regards!
Sven
> Von: "Sternberger, Sven" <sven.sternber...@desy.de>
> An: rt-users@lists.bestpractical.com
> CC: "Alex Peters" <a...@peters.net>
> Gesendet: Montag, 2. März 2015 10:37:59
> Betreff: Re: [rt-users] RT customize SendEmail.pm
> Hi!
> this sounds good but I can't find it in the UI. Your are probably not
> referring
> the "rt-email-group-admin" command and a static configuration.
> regards!
> Sven
>> Von: "Alex Peters" <a...@peters.net>
>> For posterity, RT v4.2.10 introduces the ability to add groups as
>> requestors. If
>> I understand this thread correctly ("a group of people belonging to another
>> queue are requesting work in this queue"), RT v4.2.10 should allow the
>> desired
>> behaviour without code modifications.
