@Alex: CreateTickets support both, CustomField and CF keys [1]. @Landon: Why don't you simply add this lines to you template, as you are using a static customfield list and don't want to add all customfields (assuming you customfields are single value fields):
CF-Customfield1: {$Tickets{'TOP'}->FirstCustomFieldValue('Customfield1')} CF-Customfield2: {$Tickets{'TOP'}->FirstCustomFieldValue('Customfield2')} CF-etc: {$Ticket{'TOP'}->FirstCustomFieldValue('etc')} Chris [1] https://github.com/bestpractical/rt/blob/stable/lib/RT/Action/CreateTickets.pm#L223-224 Am 10.03.2015 um 10:29 schrieb Alex Peters: > You need to output "CustomField-$cfname" as the key, not "CF-$cfname". > > > On Tue, 10 Mar 2015 6:31 pm Landon Stewart <lstew...@iweb.com > <mailto:lstew...@iweb.com>> wrote: > > Hello, > > It seems that one cannot load the values of a CF > with $Ticket{'TOP'}->CustomFieldValues($fieldname). The result is > an empty variable. I've confirmed that the foreach works for each > of the $cfname in the @cflist since I get log entries for them but > $cfvs->Next doesn't produce a value (nothing is logged). > > ===Create-Ticket: Investigation > { > my @cflist = [ 'Customfield1', 'Customfield2', 'etc']; > our @CFTEXT; > foreach my $cfname (@cflist) { > RT::Logger->info($cfname); > my $cfvs = $Tickets{"TOP"}->CustomFieldValues($cfname); > while (my $cfv = $cfvs->Next) { > RT::Logger->info($cfname.": ".$cfv->Content); > push @CFTEXT, "CF-".$cfname.": ".$cfv->Content; > } > } > } > Queue: Investigations > Parents: TOP > Status: open > { join("\n", @CFTEXT) } > Content-Type: text/html > Content:<pre>{$Tickets{"TOP"}->Transactions->First->Content}</pre> > ENDOFCONTENT > > LOGS from the foreach() (but not from the while()): > [16779] [Tue Mar 10 06:52:53 2015] [info]: Customer ID (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Customer Language > (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Customer Name (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Customer Email (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Customer Email Tech > (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Customer Status (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Service Type (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Service Status (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Device Name (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Device Status (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Device O/S (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Device Control Panel > (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Customer DBID (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Customer Country (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Customer Created (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Customer Closed (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Customer Groups (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Customer Ticket Priority > (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Customer Managed (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Customer SystemDB > (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Service DBID (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Service Price (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Service Created (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Service Closed (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Device DBID (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Device Created (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Device Closed (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Device Type (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Device Facility (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Device Bits (template:8) > [16779] [Tue Mar 10 06:52:53 2015] [info]: Device Addresses (template:8) > > > > I've also tried loading the CF > using$Tickets{"TOP"}->LoadCustomFieldByIdentifier($cfname) but this > does not work either. > > Basically I'm waning to copy a list of CFs from $Tickets{'TOP'} to > the newly created one. > > Thank you. > > Landon Stewart : lstew...@iweb.com <mailto:lstew...@iweb.com> > Lead Specialist, Abuse and Security Management > Spécialiste principal, gestion des abus et sécurité > http://iweb.com : +1 (888) 909-4932 >