Hi, you just have to read the release notes [1] or upgrading documentation [2], it's described in both.
Chris [1] https://www.bestpractical.com/release-notes/rt/4.2.10 [2] https://www.bestpractical.com/docs/rt/4.2/UPGRADING-4.2.html#UPGRADING-FROM-4.2.9-AND-EARLIER Am 24.03.2015 um 09:21 schrieb Eierschmalz, Bernhard: > Hello, > > we had problems with empty outgoing mails from RT. Searching in our log > files, I found the same error as <gilb...@dido.ca> had. I found this mail > below and thought the problem would be solved in RT 4.2.10 > > Now we have RT 4.2.10 but we still have the same problem. Customers receive > an empty mail and in the log files I can find the following: > [error]: Failed to downgrade HTML to plain text: Can't call method > "content" on an undefined value at > /usr/local/share/perl/5.18.2/HTML/FormatText/WithLinks/AndTables.pm line 217. > [...] > > Now I switched to HTML template and found out that now the outgoing mails are > OK. But the error messages in the log files are still there. > Should I care about this? When will there be a final solution? > > > Best regards > Bernhard
