We have 14 different queues so using fetchmail to manage the email accounts is useful for us. But that is where the problem lies as well I think. Fetchmail doesn’t seem to be deleting the email from the inbox consistently. Sometimes it works and sometimes it doesn’t. I have gone the route of working with the Network Engineering team to see if there were any configuration changes or updates to exchange that may have done but came up with nothing. The emails get to their respective inboxes, then fetchmail (I have running in a crontab every minute) executes to pick up and send any emails to RT mailgate.:
Here is an example: poll imap.corp.test.com proto IMAP and port 143: # Team Queue username team password 123456 mda "/opt/rt4/bin/rt-mailgate --url http://test --queue 'Team Requests' --action correspond" username team-comments password 123456 mda "/opt/rt4/bin/rt-mailgate --url http://test --queue 'Team Requests' --action comment" I know this isn’t a fetchmail forum, but any input would be gladly taken. Thank You, Terry O'Leary From: Jaye Mathisen [mailto:mr...@lilpantry.com] Sent: Monday, May 25, 2015 11:15 PM To: Terry O'Leary; rt-users@lists.bestpractical.com Subject: RE: [rt-users] mail solutions Is there some reason you can’t just have your exchange server forward the mail to RT and process it with rt-mailgate? In general though, I would expect that if you’re sucking the mail from a pop3 mailbox, and the mail is getting deleted from exchange it shouldn’t be an issue with fetchmail. I guess the other question would be is if the mail messages are getting duplicated somehow (like via 2 different addresses) in the exchange mailbox, so fetchmail is pulling down 2 copies of the message because there’s 2 copies in the mailbox and dumping each into rt? From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com<mailto:rt-users-boun...@lists.bestpractical.com>] On Behalf Of Terry O'Leary Sent: Monday, May 25, 2015 7:24 PM To: rt-users@lists.bestpractical.com<mailto:rt-users@lists.bestpractical.com> Subject: [rt-users] mail solutions Hello, My company has been using RT for years and has gone through a few upgrades. We are currently up to version 4.0.12. We also use fetchmail as our mailing solution to retrieve emails from our exchange 2010 servers. We have been encountering multiple ticket creation issues when email is only sent through fetchmail to RT. When creating tickets internally through RT there are no errors or multiple ticket issues. I am looking into a new mailing solution (Like getmail, etc) and wanted to get feedback from you all on what types of mailing solutions you are using. Any suggestions are appreciated. Thank You, Terry O’Leary| Software Release Engineering Manager | IT Department | World Travel Holdings | t 617-587-6268 -(internal X76268) | c 339-927-5843 | f 617-587-6359 100 Fordham Rd. Building C | Wilmington | MA | 01887 | AIM: Teeo75 | www.WorldTravelHoldings.com<http://www.WorldTravelHoldings.com> [wth.gif] [50Most.gif] [http://rt.lilpantry.com/emailfooter.gif] ________________________________ This electronic message may contain information that is privileged, confidential or otherwise protected from disclosure to anyone other than its intended recipient(s). Any dissemination or use of this electronic message or its contents by persons other than the intended recipient(s) is strictly prohibited, and may be unlawful. If you have received this electronic transmission in error, please reply immediately to the sender so that we may correct our internal records, and then delete the original message.
