Hi Landon, Thanks for your information –but as per my original post I have already mentioned that I tried –option ‘it support’ with single quotes but it didn’t work too. Though I will check the rt logs in case I can find out something.
Also, please clarify as why we require 2 separate email accounts for correspond & comment. As per my understanding the following should happen: Requestor --> sending issue email to --> ithelpd...@domain.co.uk<mailto:ithelpd...@domain.co.uk> --> get logged into --> RT System as new ticket Now what will be the role of the second email that is being asked for the comment i.e. ithelpdesk-comm...@domain.co.uk<mailto:ithelpdesk-comm...@domain.co.uk> in it. Please clarify. Kind Regards, Rohit Gupta IT Infrastructure Manager Synchronized Communications Ltd [New-RGB-logo-invoice] Unit 5, Stonefield Way, South Ruislip Middlesex London UK– HA4 0JS DDI: +44(0)208 185 6163 Fax: +44(0)208 845 3657 Email: rohit.gu...@syncoms.co.uk<mailto:rohit.gu...@syncoms.co.uk> Web: www.syncoms.co.uk<http://www.syncoms.co.uk/> P please don't print this e-mail unless you really need to Confidentiality Notice<http://www.syncoms.co.uk/Legal.html> | Legal<http://www.syncoms.co.uk/Legal.html> | Disclaimer<http://www.syncoms.co.uk/Disclaimer.html> [image005][Kite-Mark-Blue-2010] From: Landon Stewart [mailto:lstew...@iweb.com] Sent: 02 June 2015 21:04 To: Rohit Gupta Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Configuring fetchmail to poll emails to respective queues. Your —queue option is incorrect in your fetchmail configuration. Use the name of the queue here. Since it has spaces you'll have to use quotation marks. Oops, I should have mentioned you'll need to use single quotes instead of double quotes for the queue name since you are enclosing the whole command in double quotes. Landon Stewart : lstew...@iweb.com<mailto:lstew...@iweb.com> Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com : +1 (888) 909-4932
