Hi All
Has anyone been able to get STOP the CLOCK functionality working with SLAs? I need to be able to stop the clock and reset the DUE DATE (recalculated with a new date/time based on amount of time it was stopped) as a ticket moves between statuses. We are currently manually re-setting DUE DATE but each time the status changes the tickets go back to the very original DUE DATE so the whole thing is a real headache. Thanks Sally Sally Ainsley | Operations Director | Lifecycle Software T: 01635 553427 | M: 07848 444500 <http://www.lifecycle-software.com/> NOTICE This e-mail (including any attachments) is confidential and is intended for the above-named person(s). If you are not the intended recipient, please notify the sender immediately and delete this email from your system and do not disclose or use for any purpose.
