On Mon, 22 Jun 2015 19:10:50 +0200 Marcos Orallo <[email protected]> wrote: > I manage an RT 4.2.11 deployment using Debian Wheezy, Apache 2.2, > mod_fcgid > > Today we had a very concerning issue regarding a notification being > sent to a requestor even when it had been explicitly unchecked in the > recipients list. At first I didn't believe the user, but then I found > this in the log: > [snip]
There's a 47-second interval between the first and the second of those. Can you show the full log of everything between them? My guess is that the first one was a "dry run" to list the potential recipients, and the second was the actual submission. This would explain the different process IDs, as well as the different behaviors. > You can see that the requestor address was unchecked, but he was > notified anyway. The notificatoin script uses a custom condition to > just send the notification when using the web interface, with the > possibility of squelching recipients manually. The default behaviour > (implicit notification to all requestors even for correspondence by > mail) was confusing for my team mates. Your wording is confusing. Is this jut the stock "Notify Requestor and Ccs" action, with a custom condition? - Alex
