Issue resolved by rename the rights. It only supports 25 characters length.
BR, Chrilly On Wed, Jun 24, 2015 at 5:12 PM, Chrilly Cheng <chri...@gmail.com> wrote: > Hi All, > > I was trying to create a new lifecycle based on our workflow. It works > until I try to set some Status changes rights in config file. I cannot > grant those rights to any user or group with root permission. I'm using > 4.0.7 version. I copied the error log and my settings at below, please > someone kindly help to check on it, thanks a lot. > > I was unable to grant 'Update ticket to inactive' rights. > Error log: > [error]: Invalid right. Couldn't canonicalize right 'Reopen Case' > (/usr/share/request-tracker4/lib/RT/ACE.pm:410) > [error]: Invalid right. Couldn't canonicalize right 'Update ticket to > inactive' (/usr/share/request-tracker4/lib/RT/ACE.pm:410) > [error]: Invalid right. Couldn't canonicalize right 'AutoSet by Crontool > task(' (/usr/share/request-tracker4/lib/RT/ACE.pm:410) > [warn]: Tried to revoke the invalid right 'Reopen Case', ignoring it. > (/usr/share/request-tracker4/lib/RT/Principal.pm:217) > [warn]: Tried to revoke the invalid right 'Update ticket to inactive', > ignoring it. (/usr/share/request-tracker4/lib/RT/Principal.pm:217) > [warn]: Tried to revoke the invalid right 'AutoSet by Crontool task(', > ignoring it. (/usr/share/request-tracker4/lib/RT/Principal.pm:217) > > Here is the lifecycle setting: > Set(%Lifecycles, > > # modify the default lifecycle > newlifecycle => { > # All the appropriate ticket statuses > initial => [ 'InProgress' ], > active => [ > 'PeerReviewed','WaitingforApproval','Scheduled','ScheduledTimePassed' ], > inactive => [ > 'ChangeCompleted','ChangeUnsuccessful','ChangeBackedOut','DidNotStart' ], > > # Default ticket statuses for certain actions > defaults => { > on_create => 'InProgress', > }, > > # Status change restrictions > transitions => { > 'InProgress' => [qw(PeerReviewed)], > 'PeerReviewed' => [qw(WaitingforApproval)], > 'WaitingforApproval' => [qw(InProgress Scheduled)], > 'Scheduled' => [qw(InProgress > ScheduledTimePassed)], > 'ScheduledTimePassed' => [qw(ChangeCompleted > ChangeUnsuccessful ChangeBackedOut DidNotStart)], > }, > > # Rights for different actions > rights => { > > # These rights are in the default lifecycle > 'WaitingforApproval -> Scheduled' => 'Right to > approve ticket', > '* -> InProgress' => 'Right to > unapprove ticket', > 'Scheduled -> ScheduledTimePassed' => 'AutoSet by > Crontool task(Do not grant)', > 'ScheduledTimePassed -> *' => 'Update ticket > to inactive status', > }, > > # Actions for the web UI > actions => [ > 'InProgress -> PeerReviewed' => { > label => 'Peer Review Completed', > update => 'Comment', > }, > 'PeerReviewed -> WaitingforApproval' => { > label => 'Submit for Approval', > update => 'Correspond', > }, > 'WaitingforApproval -> Scheduled' => { > label => 'Approve it', > update => 'Commment', > }, > 'WaitingforApproval -> InProgress' => { > label => 'Unapprove it', > update => 'Comment', > }, > 'Scheduled -> InProgress'=> { > label => 'Unapprove it', > update => 'Correpond', > }, > 'ScheduledTimePassed -> ChangeCompleted' => { > label => 'Change Completed Successfully', > update => 'Comment', > }, > 'ScheduledTimePassed -> ChangeUnsuccessful' => { > label => 'Change Unsuccessful', > update => 'Comment', > }, > 'ScheduledTimePassed -> ChangeBackedOut' => { > label => 'Change Backed Out', > update => 'Comment', > }, > 'ScheduledTimePassed -> DidNotStart' => { > label => 'Did Not Start', > update => 'Comment', > }, > ], > }, > # Status mapping different lifecycles > __maps__ => { > 'default -> newlifecycle' => { > 'new' => 'InProgress', > 'open' => 'WaitingforApproval', > 'stalled' => 'Scheduled', > 'resolved' => 'ChangeCompleted', > 'rejected' => 'ChangeBackedOut', > 'deleted' => 'DidNotStart', > }, > 'newlifecycle -> default' => { > 'InProgress' => 'new', > 'PeerReviewed' => 'open', > 'WaitingforApproval' => 'open', > 'Scheduled' => 'open', > 'ScheduledTimePassed' => 'open', > 'ChangeCompleted' => 'resolved', > 'ChangeUnsuccessful' => 'resolved', > 'ChangeBackedOut' => 'rejected', > 'DidNotStart' => 'rejected' > }, > }, > ); > > Any comments would be appreciated, thanks a lot. > > > BR, > Chrilly >