Hello, I don't know if an elegant solution using X-RT-Interface is possible, but I can give a workaround. This is the custom condition we use to separate ticket creation from web and mail:
<pre> # Custom condition to notify when a ticket is created from e-mail # Based on "OnCreateFromEmail" # http://requesttracker.wikia.com/wiki/OnCreateFromEmail my $trans = $self->TransactionObj; return 0 unless $trans->Type eq "Create"; my $msgattr = $trans->Message->First; return 0 unless $msgattr; return 0 unless $msgattr->GetHeader('Received'); return 1; </pre> I hope it helps. 2015-07-07 3:16 GMT+02:00 Russell Jones <[email protected]>: > I am trying to access the new X-RT-Interface header in order to determine > within a Scrip if a ticket was created via Email or Web. However whenever I > try to create a new ticket and use an On Create scrip to read this header, > I get errors saying "Can't call method "GetHeader" on an undefined value". > > Can anyone please provide an example of how to properly access this header? > > Thank you! >
