Thanks for the answer ! I can update the ticket time obviously but, for me, it is less important than the transaction time which allow me to see the time per person for a ticket.
Oh it's great ! But where your module and your "EditBilling.html" are located ? In a path like /usr/share/request-tracker4/html ? *Christophe ARBEZ | Stagiaire développement* Syloé 803 rue de Pinville - 34000 Montpellier Tél: +33983014518 Email: [email protected] www.syloe.fr <http://www.syloe.com/> | Blog.syloe.com <http://blog.syloe.com/> | Twitter <https://twitter.com/Syloe_SARL> | Facebook <https://www.facebook.com/pages/Sylo%C3%A9/188258434526095?ref=hl> 2015-07-07 22:22 GMT+02:00 Matt Zagrabelny <[email protected]>: > > On Tue, Jul 7, 2015 at 8:01 AM, ARBEZ Christophe < > [email protected]> wrote: > >> Hi all, >> >> I know it is not possible to edit some message in RT. So, I would like >> how you do for a comment if you make a mistake in the content or the time >> worked ? >> > > You can update the ticket time after creating your txn. Perhaps that will > help? > > >> For example, in a project or intern tickets in your company. >> Is there an alternative to edit transactions like comments? >> > > You could create an "Edit Content" link and add it to the txn links and > from there create a custom form. You'll need something like: > > # {{{ > # paper-trail auditor backdoor :) > # Needed to change the txn's time taken via EditBilling.html > package RT::Transaction; > > use strict; > no warnings qw(redefine); > > sub _Set { > my $self = shift; > $self->SUPER::_Set(@_); > } > # }}} > > added to a loaded modules source. We do this for our billing stuff. We > have a module named RT-Site-UMN-Duluth-EFS which the above code snippet > lives in and a form named EditBilling.html which does the front-end work. > > Cheers, > > -m >
