Hello, It can be done with articles. https://bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html
Murillo Azambuja Gonçalves On 07/08/2015 09:05 AM, Ashish Patil wrote:
Hello,I wish to have canned responses that I can use to reply/comment on a Ticket. Is there any way that can be done?
