What I would probably do for this is in the scrip action create a ticket in a different queue for each user with that condition. This will send them an autoreply. To make sure you don't send out duplicates you could check for a ticket in that queue with that requestor before creating the ticket.
As for what the code would look like, I'd call $ticket->Create similar to how RT::Test::create_ticket does it.
On 7/8/15 11:57 AM, Subjected wrote:
Is it possible for a scrip to trigger/send a template (email) from within the scrip action itself, with only a blank scrip assigned to the general scrip configuration? I'd like to loop through multiple requestors and cc's on a ticket to send each of them a unique, customized specially to each user, in response to a ticket transaction. I want to use this functionality to ensure that any user on a ticket without a password is sent a welcome email setting their password so they can use the self-service website.
