Hello, This question is better suited for rt-users. I've tweaked the reply above to move it over.
On Tue, Jul 14, 2015 at 9:55 AM, Guiguemde Jacques Rodrigue <[email protected]> wrote: > Hello, > In my manipulations I activated an option that transforms the field > involved in the creation of a ticket. This field initially > a dropdown. But now he becomes textbox field with the default value > Nobody. Okay. > I'd really like to reaffirm this combo. It could have happened due to the number of users who have the OwnTicket right granted to them. If the number of users with that right exceed 50, then RT automatically makes the input an autocomplete instead of drop down. https://www.bestpractical.com/docs/rt/4.2/RT_Config.html#AutocompleteOwners If you really want to always force a drop down and you have more than 50 users with OwnTicket right, then you can create your own callback: from share/html/Elements/SelectOwnerDropdown my $dropdown_limit = 50; $m->callback( CallbackName => 'ModifyDropdownLimit', DropdownLimit => \$dropdown_limit ); and set it to something big. -m
