On 28-7-2015 15:34, Jeff Smith wrote: > > Greetings, > > > > I have installed RT and have successfully created the users and queues > I need to begin managing requests. Emails addressed to > queuen...@myrt.blah <mailto:queuen...@myrt.blah> create a ticket and > the autoreply generates exactly as expected. > > > > For consistency on the user side (and a management edict), I’ve been > told that I have to maintain my existing support email addresses. So, > I must redirect messages send to myoldhelpdeskem...@mymailserver.net > <mailto:myoldhelpdeskem...@mymailserver.net> to queuen...@myrt.blah > <mailto:queuen...@myrt.blah> . I will have to do this for at least > three queues. I have done this with an Exchange inbox redirect rule. > > > > When I do this, tickets create, but the autoresponse doesn’t fire. > > > Look at the headers of the redirected email. I suspect that bulk preference is set and RT doesn't autoreply to such emails.
Joop
