Hello,
That worked perfectly, thanks a lot! I’ve got a cron job running that command after my nightly backup, and it’s exactly what I needed. 0 4 * * * root /opt/rt4/sbin/rt-shredder --plugin 'Attachments=limit,1000;files_only,1;file,smime.p7s' –force Regards, Zoey Schutt From: Nathan Baker [mailto:bak...@gmail.com] Sent: Tuesday, July 28, 2015 12:16 PM To: Zoey Schutt <z...@braincoral.io> Cc: RT User List <rt-users@lists.bestpractical.com> Subject: Re: [rt-users] Automatically Deleting Ticket Attachments Matching Name Have you tried something like this: rt-shredder --plugin 'Attachments=limit,1000;files_only,1;file,smime.p7s' That should delete only attachments with the name you mentioned, and will limit it to 1000 attachments which you can adjust. On Tue, Jul 28, 2015 at 8:52 AM, Zoey Schutt <z...@braincoral.io <mailto:z...@braincoral.io> > wrote: Hello, RT Instance Info: Debian GNU/Linux 7 (wheezy) Apache/2.2.22 (Debian) Request Tracker 4.2.11 OpenSSL 1.0.1e 11 Feb 2013 perl 5, version 14, subversion 2 (v5.14.2) built for x86_64-linux-gnu-thread-multi _____ I have been searching for a way to do this, but I haven’t been able to find a good way to get this working. I’m trying to figure out a way to get Request Tracker to automatically delete ticket attachments with a specific name, in this case “smime.p7s”. Essentially all outgoing emails in my Request Tracker instance are signed, and every email Request Tracker sends attaches a “smime.p7s” file to the ticket. I just need a way to get these attachments deleted automatically, as they are not needed. I’ve attached a screenshot of the attachments pane of a ticket that’s been worked on for a few days as an example. I was thinking a cron job running rt-shredder might work, but I can’t figure out a way to delete attachments by name, only via transaction ID. Any assistance would be appreciated! Regards, Zoey Schutt
