On 4 Aug 2015, at 4:30, Joseph D. Wagner wrote:
I would like for unprivileged users to be able to enter and view
custom fields on the tickets they enter.
I setup the custom field for Ticket and added it to a specific Queue.
I figured out how unprivileged users can enter custom fields for
tickets they file -- SeeCustomField and ModifyCustomField.
However, after the ticket is entered, unprivileged users cannot see
the custom field data they just entered on the
SelfService/Display.html page. Only privileged users can see this.
How can I set this up so unprivileged users can see the custom field
data they just entered?
Have you cleared the Mason cache?
It *seems* like you've done the needful, but *where* you set rights can
matter. I don't have the problem and I've got the rights set via
Global->Group Rights->Everyone. That may seem too loose, but our RT has
fairly tight overall control and Unprivileged users can only see the
tickets they are Requestors or CCs on.
