Hi, I just upgraded RT from 4.0.19 to 4.2.8 on a Debian jessie system.
One issue I haven't had any success in solving is that Forward operations on tickets and transactions do not actually send out any mail, even though they appear to be successful to the user. A "forwarded" transaction is recorded in the ticket history, although no "outgoing mail" transaction is created. I've made sure to test this with an email address completely outside of RT and with tickets containing correspondence (not only comments).
What's more, other RT operations such as Correspond do actually send out mail without any issues, so I'm confident I can rule out any issue with the MTA.
I've looked at the logs (up to 'debug' level) in the hopes of catching an error, to no avail. The MTA's log doesn't contain any traces of these forwarded messages. I've checked permissions (granted) and templates (contain default values) related to forwarding, and still, everything appears normal.
Thanks, -- Jérôme Charaoui Technicien informatique Collège de Maisonneuve
