Hello again, I'm close to the solution.
The most important thing is to include comments: file ~/rt4/lib/RT/Action/SendForward.pm line 97: VALUE => [qw(Create Correspond Comment)], To make RT also to forward Forward transactions (while forwarding you can add message too), you need VALUE => [qw(Create Correspond Comment Forward Ticket)], The problem is that the name of this transactions contain space and is treated as two separate transactions types (i.e. Forward and Ticket). This trick below does not work: VALUE => [qw(Create Correspond Comment "Forward\ Ticket")], I renamed the transaction type in the database and it works as expected. Where are all the transaction types defined? BTW: the convention is inconsistent, because another transaction types e.g. CommentEmailRecord, EmailRecord, SetWatcher, CustomField do not contain spaces. In my opinion it's deserves a change request. Thank you & best regards PS. Thank you, Jerome Ch. from Canada for you help! -- Piotr Mańturzyk Noox Technologies Tel. +48 881 448 713 From: Piotr Mańturzyk (NooxTechnologies) [mailto:piotr.mantur...@nooxtech.pl] Sent: Thursday, August 6, 2015 11:18 AM To: 'rt-users@lists.bestpractical.com' <rt-users@lists.bestpractical.com> Subject: RE: Forward ticket with complete history and attachments (refresh) Hello again, to be more precise: RT does forward tickets, but only transactions of type 'correspond'. I want RT to forward all transactions - inclusive 'comments'. How to? Thanks in advance for any hint. BR, Piotr