I just set up the RepeatTicket extension last week - for the first time. I've been doing some testing and it seems to all be working. Here is how I installed it (for reference).
1. Install the extension manually (allowing CPAN to update dependencies following the "make" command). - 1.1 Ensure to run "make initdb" after successful installation. 2. Add the extension to the plugins at the beginning of RT_SiteConfig.pm - (Use "Set(@Plugins, qw(RT::Extension::RepeatTicket));" for RT4.0 and up). - 2.1 If there is more than one extension add it like this - "Set(@Plugins, qw( RT::Extension::LDAPImport RT::Extension::RepeatTicket ));" 3. Configure RepeatTicket defaults in RT_SiteConfig.pm. Add these lines: - "Set($RepeatTicketCoexistentNumber, 1);" - "Set($RepeatTicketLeadTime, 7);" - "Set($RepeatTicketSubjectFormat, '__Due__ __Subject__');" 4. Find the file "rt-repeat-ticket". It is in the folder "/bin" of the RT-RepeatTicket installation. For me that was "usr/local/share/request-tracker4/plugins/RT-Extension-RepeatTicket/bin". 5. Create a cronjob - as root user - by typing "crontab -e". Mine looks like this: "0 08 * * * /usr/local/share/request-tracker4/plugins/RT-Extension-RepeatTicket/bin/rt-repeat-ticket". (This will run at 8:00am every morning). 6. Clear RT's mason cache and reboot apache. You should now be able to configure the rest of the settings from the "Recurrence" tab on a ticket. I have a ticket set to only repeat on Friday of each week and it just fired as expected this morning - no extra instances for the previous days of the week. Hope this helps... - Max -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-extension-RepeatTicket-tp60471p60478.html Sent from the Request Tracker - User mailing list archive at Nabble.com.