Hello, Everytime I do a quicksearch, it inculdes this addition criteria: AND ( Status = 'new' OR Status = 'open' OR Status = 'stalled')
I don't remember it doing this in 3.6.6 / 3.6.8 I've looked up various other forums and posts. They've mentioned: modifying Quicksearch, Quicksearch.html, QueueSummary* (which is now two different files), Adding 'Set(@ActiveStatus, qw());' to RT_SiteConfig.pm, or modifying the Lifecycles. I'm not Looking to change the Lifecycles because that look fine to me, but I would like to just remove all the extra criteria and just focus on the criteria requested in the Quick Search. Is this possible? Thanks Eric -- View this message in context: http://requesttracker.8502.n7.nabble.com/Customize-QuickSearch-for-RT-4-0-19-Removing-all-tp60600.html Sent from the Request Tracker - User mailing list archive at Nabble.com.