Hi. rt 4.2.12, scenario - there is a ticket, user enters new correspondence via web interface which is send via email to requestor.
Then user clicks "forward" near that correspondence and forwards it to third email address / third person. Unfortunately that email sent to third person is lacking important information. It lacks From, To, Subject headers in attached forwarded message. Example - this is what third person gets as attached forwarded message, no more headers than these: MIME-Version: 1.0 X-RT-Interface: Web X-Mailer: MIME-tools 5.505 (Entity 5.505) X-RT-Original-Encoding: utf-8 Content-Type: multipart/mixed; boundary="----------=_14261232133-20661-12746" Message-ID: <some_id> In-Reply-To: <some_idx> References: <some_idx> RT-Send-CC: Content-Length: 0 X-UID: 0 [here body of forwarded message follows] Is this how this always worked? If not, there is a bug somewhere. I would expect to see proper From, To, Subject, Date (like in original correspondence) and possibly other headers, too. Also there is ncorrect Content-Length in it. -- Arkadiusz Miśkiewicz, arekm / ( maven.pl | pld-linux.org )