Hi, I've had a look at the wiki and the documentation and from what I can tell it is possible to add custom roles to RT. Unfortunately I'm not sure where to start when it comes to creating them.
I'm would like to add a custom role similar to Admin CC and CC where the person creating the call can add the correct users to the ticket. Each separate role will have different permissions thus allowing certain things to be seen and for emails to be sent out etc... I'm running 4.2.8 on a Debian Server G -- View this message in context: http://requesttracker.8502.n7.nabble.com/Custom-Role-in-RT4-2-8-tp60676.html Sent from the Request Tracker - User mailing list archive at Nabble.com.