On Wed, Oct 7, 2015 at 2:50 PM, Daniel Moore <daniel.mo...@osbornewood.com> wrote:
> Hello, > > > > I thought I had found the answer this a long time ago but I cannot seem to > locate it now. > > > > We have several queues set up and when a user updates something on their > ticket (priority, reply, etc) The ticket will automatically bounce out of > whatever queue it is in into another queue. For most it’s our default queue > that all tickets go into. > > > > How do I keep tickets from changing queues when the user updates the > ticket? > What do your scrips look like? There is a default scrip that changes the status (not the queue) of a ticket when a ticket gets updated. -m
