I've installed RT/RT-IR and been using it to test by executing rt-server in stand alone "mode", however I need to get RT/RT-IR working with httpd/apache and after looking through all the documentation and being overwhelmed by far too many options it seems that the best fit for me is to use mod-fcgid. I'm running CentOS on httpd/apache 2.4.6 and RT 4.2.12 currently......I've followed the the documentation here:
https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fcgid I've added the FcgidMaxRequestLen & FcgidBusyTimeout settings *see configs below*....but when I start httpd and attempt to browse to RT in my web browser I get Internal Server Error 500 and this in the apache/httpd logs...I'm stuck at this point...I'm not an Apache/httpd configuration expert especially when modules are involved so I would GREATLY appreciate any and all help: **************************************************************************** Can't locate UNIVERSAL/require.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at /opt/rt4/sbin/../lib/RT.pm line 60. BEGIN failed--compilation aborted at /opt/rt4/sbin/../lib/RT.pm line 60. Compilation failed in require at /opt/rt4/sbin/rt-server.fcgi line 86. **************************************************************************** ********************************************************************************** # Contents of: /etc/httpd/conf.d/rt.conf <VirtualHost rt-ir-dev.xx.xx.xx.edu> ### Optional apache logs for RT # Ensure that your log rotation scripts know about these files # ErrorLog /opt/rt4/var/log/apache_access # TransferLog /opt/rt4/var/log/apache_access # LogLevel info AddDefaultCharset UTF-8 ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/ DocumentRoot "/opt/rt4/share/html" <Location /> Require all granted Options +ExecCGI AddHandler fcgid-script fcgi </Location> </VirtualHost> ******************************************************************************* # Contents of /etc/httpd/conf.d/fcgid.conf # This is the Apache server configuration file for providing FastCGI support # through mod_fcgid # # Documentation is available at # http://httpd.apache.org/mod_fcgid/mod/mod_fcgid.html # Use FastCGI to process .fcg .fcgi & .fpl scripts AddHandler fcgid-script fcg fcgi fpl # Sane place to put sockets and shared memory file FcgidIPCDir /run/mod_fcgid FcgidProcessTableFile /run/mod_fcgid/fcgid_shm # Increase maximum request size per RT/RT-IR docs: # https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fcgid # *- added by me* FcgidMaxRequestLen 1073741824 # Increase script execution timeout duration *- added by me* FcgidBusyTimeout 600 *************************************************************************** Thank you! -Drew -- View this message in context: http://requesttracker.8502.n7.nabble.com/Trouble-Error-with-Web-deployment-httpd-apache-mod-fcgid-tp60979.html Sent from the Request Tracker - User mailing list archive at Nabble.com.