Ok, so I got it working with a bit of help from trwww in IRC: Add the following to share/html/Elements/QuickCreate:
<tr class="input-row"> <td class="label"><&|/l&>Priority</&>:</td><td class="value"> <& /Elements/SelectPriority, Name => 'InitialPriority', Default => $args->{InitialPriority} &> </td> </tr> </td></tr> And also modify share/html/index/html to include the following: if ( $ValidCFs && !$skip_create ) { my ($t, $msg) = CreateTicket( Queue => $ARGS{'Queue'}, Owner => $ARGS{'Owner'}, Status => $ARGS{'Status'}, InitialPriority => $ARGS{'InitialPriority'}, Hope this information is useful to someone On 26 November 2015 at 09:14, Ewan Meadows <ewan.mead...@gmail.com> wrote: > I did, but it appears to me that the priority gets set during ticket > creation by the Queue mechanism? > > On 25 November 2015 at 23:05, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: >> On Wed, Nov 25, 2015 at 4:58 PM, Ewan Meadows <ewan.mead...@gmail.com> wrote: >>> Ok, this is driving me barmy. >>> >>> Can someone point me in the right direction to get Priority added to >>> the QuickCreate portlet? Because I've come up with this: >>> https://bpaste.net/show/ccfd659d3166 >>> >>> And although I get the right options, it never sets the priority. >>> >>> Anyone care to help me out with this frustrating problem? >> >> share/html/Elements/QuickCreate has callback hooks. Use those. >> >> -m