Matt, Thanks. I thought it may come down to what you suggest.
Regards, Tony. On 16/12/15 14:17, Matt Zagrabelny wrote: > On Wed, Dec 16, 2015 at 5:52 AM, Tony Arnold > <tony.arn...@manchester.ac.uk> wrote: >> I'm writing a scrip (using the web interface) where I want to test who >> has sent a ticket and automatically reject it. (These are automatic >> response tickets from another ticketing system, viz., LANdesk. The >> tickets in question are merely acknowledgement of receipt and contain no >> useful information what so ever!) >> >> I think I know how to do this but I also want to stop another scrip from >> notifying the watchers on the queue. Is this possible? >> >> I'm on an old version of RT (3.8.14) so maybe this is easier to do in >> later versions. >> >> Any advice? > > I think you'd need to bolt the custom reject logic onto each scrip > that fires for "On Create" and also create the scrip you reference > above. > > For each create scrip you'll need something like the following in your > custom condition: > > ($self->TransactionObj->Type || '') eq 'Create') > && > (! $IS_SENDER_BLACKLISTED) > > -m > -- Tony Arnold, IT Security Analyst, University of Manchester. T: +44 (0) 161 275 6093, F: +44 (0) 705 344 3082, M: +44 (0) 773 330 0039, E: tony.arn...@manchester.ac.uk