Hello, This is a new installation of RT 4.2.12. I'm using mod_fcgid and followed instructions from https://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fcgid
RT permissions are: drwxr-xr-x. 10 root root 4.0K Jan 7 13:39 ./ drwxr-xr-x. 14 root root 4.0K Jan 7 13:39 ../ drwxr-xr-x. 2 root root 4.0K Jan 7 13:39 bin/ drwxr-xr-x. 7 root root 4.0K Jan 7 13:39 docs/ drwxr-xr-x. 3 root nobody 4.0K Jan 7 17:35 etc/ drwxr-xr-x. 3 root bin 4.0K Jan 7 13:39 lib/ drwxr-xr-x. 9 root root 4.0K Jan 7 14:03 local/ drwxr-xr-x. 2 root root 4.0K Jan 7 13:39 sbin/ drwxr-xr-x. 6 root root 4.0K Jan 7 13:39 share/ drwxr-xr-x. 5 nobody nobody 4.0K Jan 7 13:39 var/ My virtualhost config has the following: ### Optional apache logs for RT # Ensure that your log rotation scripts know about these files ErrorLog /opt/rt4/var/log/apache2.error # TransferLog /opt/rt4/var/log/apache2.access LogLevel debug AddDefaultCharset UTF-8 ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/ DocumentRoot "/opt/rt4/share/html" <Location /> #<IfVersion >= 2.4> # For Apache 2.4 Require all granted #</IfVersion> #<IfVersion < 2.4> # For Apache 2.2 # Order allow,deny # Allow from all #</IfVersion> Options +ExecCGI AddHandler fcgid-script fcgi </Location> Apache's error log has no information. Access log just shows a 404. RT's log shows the following: (var/log/apache2.error) (Server version: Apache/2.4.18 (Unix)) [Thu Jan 07 17:46:01.470791 2016] [ssl:info] [pid 20705] [client 117.218.246.102:29813] AH01964: Connection to child 13 established (server rt.consignweb.com:443) [Thu Jan 07 17:46:01.471199 2016] [ssl:debug] [pid 20705] ssl_engine_kernel.c(2096): [client 117.218.246.102:29813] AH02043: SSL virtual host for servername rt.consignweb.com found [Thu Jan 07 17:46:01.471234 2016] [ssl:debug] [pid 20705] ssl_util_stapling.c(754): AH01951: stapling_cb: OCSP Stapling callback called [Thu Jan 07 17:46:01.471282 2016] [ssl:debug] [pid 20705] ssl_util_stapling.c(762): AH01952: stapling_cb: retrieved cached certificate data [Thu Jan 07 17:46:01.471303 2016] [socache_shmcb:debug] [pid 20705] mod_socache_shmcb.c(528): AH00835: socache_shmcb_retrieve (0xa6 -> subcache 6) [Thu Jan 07 17:46:01.471313 2016] [socache_shmcb:debug] [pid 20705] mod_socache_shmcb.c(880): AH00849: match at idx=0, data=0 [Thu Jan 07 17:46:01.471318 2016] [socache_shmcb:debug] [pid 20705] mod_socache_shmcb.c(538): AH00836: leaving socache_shmcb_retrieve successfully [Thu Jan 07 17:46:01.471333 2016] [ssl:debug] [pid 20705] ssl_util_stapling.c(314): AH01933: stapling_get_cached_response: cache hit [Thu Jan 07 17:46:01.471338 2016] [ssl:debug] [pid 20705] ssl_util_stapling.c(697): AH01953: stapling_cb: retrieved cached response [Thu Jan 07 17:46:01.471389 2016] [ssl:debug] [pid 20705] ssl_util_stapling.c(813): AH01956: stapling_cb: setting response [Thu Jan 07 17:46:01.477482 2016] [ssl:info] [pid 20704] [client 117.218.246.102:29814] AH01964: Connection to child 14 established (server rt.consignweb.com:443) [Thu Jan 07 17:46:01.477594 2016] [ssl:debug] [pid 20704] ssl_engine_kernel.c(2096): [client 117.218.246.102:29814] AH02043: SSL virtual host for servername rt.consignweb.com found [Thu Jan 07 17:46:01.477611 2016] [ssl:debug] [pid 20704] ssl_util_stapling.c(754): AH01951: stapling_cb: OCSP Stapling callback called [Thu Jan 07 17:46:01.477628 2016] [ssl:debug] [pid 20704] ssl_util_stapling.c(762): AH01952: stapling_cb: retrieved cached certificate data [Thu Jan 07 17:46:01.477641 2016] [socache_shmcb:debug] [pid 20704] mod_socache_shmcb.c(528): AH00835: socache_shmcb_retrieve (0xa6 -> subcache 6) [Thu Jan 07 17:46:01.477649 2016] [socache_shmcb:debug] [pid 20704] mod_socache_shmcb.c(880): AH00849: match at idx=0, data=0 [Thu Jan 07 17:46:01.477653 2016] [socache_shmcb:debug] [pid 20704] mod_socache_shmcb.c(538): AH00836: leaving socache_shmcb_retrieve successfully [Thu Jan 07 17:46:01.477664 2016] [ssl:debug] [pid 20704] ssl_util_stapling.c(314): AH01933: stapling_get_cached_response: cache hit [Thu Jan 07 17:46:01.477669 2016] [ssl:debug] [pid 20704] ssl_util_stapling.c(697): AH01953: stapling_cb: retrieved cached response [Thu Jan 07 17:46:01.477700 2016] [ssl:debug] [pid 20704] ssl_util_stapling.c(813): AH01956: stapling_cb: setting response [Thu Jan 07 17:46:01.544941 2016] [ssl:debug] [pid 20705] ssl_engine_kernel.c(2023): [client 117.218.246.102:29813] AH02041: Protocol: TLSv1.2, Cipher: ECDHE-RSA-AES128-GCM-SHA256 (128/128 bits) [Thu Jan 07 17:46:01.551837 2016] [ssl:debug] [pid 20704] ssl_engine_kernel.c(2023): [client 117.218.246.102:29814] AH02041: Protocol: TLSv1.2, Cipher: ECDHE-RSA-AES128-GCM-SHA256 (128/128 bits) [Thu Jan 07 17:46:01.660744 2016] [ssl:debug] [pid 20705] ssl_engine_kernel.c(354): [client 117.218.246.102:29813] AH02034: Initial (No.1) HTTPS request received for child 13 (server rt.consignweb.com:443) [Thu Jan 07 17:46:01.661552 2016] [authz_core:debug] [pid 20705] mod_authz_core.c(809): [client 117.218.246.102:29813] AH01626: authorization result of Require all granted: granted [Thu Jan 07 17:46:01.661566 2016] [authz_core:debug] [pid 20705] mod_authz_core.c(809): [client 117.218.246.102:29813] AH01626: authorization result of <RequireAny>: granted [Thu Jan 07 17:46:01.661938 2016] [core:info] [pid 20705] [client 117.218.246.102:29813] AH00130: File does not exist: /opt/rt4/sbin/rt-server.fcgi/ [Thu Jan 07 17:46:01.662020 2016] [core:info] [pid 20705] [client 117.218.246.102:29813] AH00130: File does not exist: /opt/rt4/sbin/rt-server.fcgi/404.shtml [Thu Jan 07 17:46:06.667355 2016] [ssl:info] [pid 20705] (70007)The timeout specified has expired: [client 117.218.246.102:29813] AH01991: SSL input filter read failed. [Thu Jan 07 17:46:06.667484 2016] [ssl:debug] [pid 20705] ssl_engine_io.c(1016): [client 117.218.246.102:29813] AH02001: Connection closed to child 13 with standard shutdown (server rt.consignweb.com:443) The file exists at /opt/rt4/sbin/rt-server.fcgi obviously. I can't seem to figure out where the problem is. Please help.